Last updated: 28 August 2026
Effective from: 28 August 2026
These Terms of Service ("Terms") are a binding agreement between you and Futuwise OÜ, registry code 16873687, registered at Herne tn 8-2, Tallinn, 10135, Estonia ("Futuwise", "we", "us"), governing your use of the Futuwise project management platform at www.futuwise.com and app.futuwise.com, together with any related applications, APIs and support (the "Service").
By creating an account, accepting these Terms in the app, or using the Service, you agree to them. If you do not agree, do not use the Service.
If you accept these Terms on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.
Our Privacy Policy and, where applicable, our Data Processing Agreement form part of these Terms.
Account — your individual login to the Service. Workspace — a shared environment containing projects, members and settings. Every account belongs to at least one Workspace. Workspace Owner — the account that created a Workspace, or a person later given that role. The Workspace Owner controls membership, plan, billing and data. Customer Content — everything you or your Workspace members put into the Service: projects, phases, tasks, deadlines, comments, files, custom templates and any other material. Futuwise Templates — the workflow templates, frameworks, structures and accompanying guidance we provide. Plan — the subscription tier applying to a Workspace: Basic, Standard, Premium, or any successor tier. Consumer — a natural person acting outside their trade, business, craft or profession. Customer — the person or organisation that contracts with us for a Workspace and is responsible for its fees: the Workspace Owner, or the organisation the Workspace Owner acts for. DPA — our Data Processing Agreement at [DPA_LINK]. Dunning Period — the 14 days after a failed payment during which we retry it before suspending or downgrading, as described in Section 5.2.
You must be at least 18 years old and have full active legal capacity to enter into a contract, as required by the Estonian General Part of the Civil Code Act. If you are between 16 and 18, you may only use the Service with the consent of your parent or legal guardian, who accepts these Terms on your behalf and is responsible for any fees. The Service is not for anyone under 16.
When you create an Account you agree to give accurate information and keep it up to date. You are responsible for everything that happens under your Account and for keeping your credentials secure. Do not share your login. Tell us immediately at futuwise@futuwise.com if you suspect unauthorised access.
We may refuse to create, or may suspend, an Account where we reasonably believe it is being used in breach of these Terms or applicable law.
The Workspace Owner controls the Workspace. That means the Owner can invite and remove members, change roles, see all Customer Content in the Workspace, change the Plan, and export or delete Workspace data — including content you created.
If you join a Workspace created by your employer or a client, that organisation, not you, controls that Workspace and its content. Your access can be revoked by them at any time. Any agreement between you and them about your use of the Workspace is between the two of you; we are not party to it.
Where a Workspace is administered by an organisation, that organisation is the Customer for the purposes of these Terms and is responsible for its members' compliance with them.
We offer the Plans described at www.futuwise.com/#pricing. At present these are:
The price that binds us is the one shown to you at checkout and confirmed in your order confirmation. If the figures listed above and the pricing page differ, the price you were shown and accepted governs your subscription, and any change is subject to the notice period in Section 5.5.
Prices are stated excluding VAT unless marked otherwise. VAT is added at the rate applicable to your location. If you are a VAT-registered business in another EU member state and provide a valid VAT number, the reverse charge mechanism applies.
Paid Plans are billed in advance, monthly or annually as you choose, through our payment provider. By subscribing you authorise recurring charges to your payment method until you cancel. We do not store your card details.
If a payment fails, we may retry it and will notify you. If it remains unpaid at the end of the Dunning Period — 14 days from the first failed attempt — we may downgrade the Workspace to Basic or suspend access until payment is made.
On per-user Plans, you are charged for each member with access to the Workspace. If you add members mid-cycle, we charge a prorated amount for the remainder of that cycle. If you remove members, the reduction applies from the next billing cycle — we do not refund partial periods.
Subscriptions renew automatically for the same period unless cancelled before the renewal date. You can cancel at any time in your Workspace billing settings. Cancellation takes effect at the end of the paid period and you keep access until then.
We do not refund the unused part of a period when you simply choose to cancel. Refunds are due where the law requires one, and in the cases set out in Section 5.6 (consumer withdrawal), Section 10 (a feature you rely on is removed or materially degraded), Section 15 (we discontinue the Service), and Section 16 (you reject changed Terms).
We may change prices. We will give you at least 30 days' notice by email before a change affects you, and it will only apply from your next renewal. If you do not accept the new price, cancel before it takes effect.
If you are a Consumer in the EU, you have 14 days to withdraw from a distance contract for a paid Plan, without giving a reason. The period starts on the day the contract is concluded.
How to withdraw. Tell us clearly before the 14 days are up — email futuwise@futuwise.com, or use the model withdrawal form in Annex A. Sending the message before the deadline is enough; it does not have to reach us in time.
Effect. We refund all payments received from you within 14 days of being told, using the same payment method you used, at no charge to you.
Immediate access. Futuwise is a digital service. If you ask us to start providing it during the withdrawal period, we will — but you may then be charged a proportionate amount for what you actually used up to the moment you withdrew, calculated against the full contract price (Art. 14(3) of Directive 2011/83/EU as amended by Directive (EU) 2019/2161). You lose the right of withdrawal entirely only once the service has been fully performed, and only where you gave prior express consent and acknowledged the loss of that right (Art. 16(1)(a)). For a recurring monthly or annual subscription this will rarely be the case during the first 14 days, so in practice your right to withdraw survives.
The free Basic Plan involves no payment, so no withdrawal right arises.
Nothing here limits your statutory rights as a Consumer under Estonian law or the law of your country of residence.
You keep all rights in your Customer Content. We claim no ownership of it.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and adapt Customer Content only to the extent necessary to operate, secure and support the Service for you. This licence exists so that we can technically run the platform. It ends when the content is deleted, subject to backup cycles.
We do not use your Customer Content to train AI models, and we do not licence it to anyone else for that purpose.
You confirm that you have the rights to your Customer Content, and that it does not infringe anyone's rights or break any law. If it contains personal data about other people, you are the controller for that data and are responsible for having a lawful basis and for informing them. Our Data Processing Agreement governs our role as your processor.
You can export Customer Content at any time while your subscription is active, using the export functions in the Service. After termination we retain your data for 30 days, during which you can ask us to export it. After that it is deleted.
The Service — including the software, interface, design, Futuwise Templates, documentation, and the Futuwise name and logos — belongs to us or our licensors and is protected by intellectual property law.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service, and to use Futuwise Templates within the Service for your own projects.
You may not: copy, resell, sublicense or redistribute Futuwise Templates outside the Service; reverse engineer, decompile or attempt to derive the source code of the Service; remove proprietary notices; use our trade marks without written permission; or use the Service to build a competing product.
If you send us feedback or suggestions, we may use them freely and without obligation to you. We will not identify you as their source without your permission.
Plans that include AI provide automated suggestions, guidance and automations generated by third-party AI models.
Suggestions, not advice. AI output can be inaccurate, incomplete or misleading. It is not professional, legal, financial, tax or medical advice. You are responsible for reviewing it and deciding whether to act on it, and for the consequences of doing so.
What is sent. When you use an AI feature, the relevant Customer Content is sent to our AI provider to generate the output. See Section 5 of our Privacy Policy for the detail.
No model training. Our AI providers are contractually prohibited from using your submissions to train their models.
Ownership of output. As between you and us, you own the AI output generated for you, subject to the AI provider's own terms. AI output is not necessarily unique — similar prompts may produce similar results for other users — so we cannot guarantee it is original or that you can obtain exclusive rights in it.
Availability. AI features depend on third-party providers and may be changed, limited by usage caps, or temporarily unavailable. Fair use limits may apply; we will tell you if we introduce them.
You must not use the Service to:
If you breach this Section we may remove content, suspend or terminate access. Where the breach is not serious and can be fixed, we will normally warn you first and give you a chance to fix it.
We aim to keep the Service available, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and will give reasonable notice of planned downtime where we can.
We may add, change or remove features. If we remove or materially degrade a feature you rely on and this significantly reduces the value of a paid Plan, you may cancel and receive a prorated refund for the remainder of the paid period.
Support is provided by email at futuwise@futuwise.com during business hours in Estonia. We aim to respond within two business days.
The Service integrates with third parties such as Google sign-in, payment providers and AI providers. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and their availability is outside our control.
We provide the Service with reasonable skill and care, and we warrant that we have the right to grant the rights in these Terms.
If you are a Consumer, the Service must conform to the contract as required by Directive (EU) 2019/770 and the Estonian Law of Obligations Act. If it does not, you are entitled to have it brought into conformity, to a price reduction, or to terminate the contract, in accordance with those rules. Nothing in these Terms excludes or limits those rights, and the paragraph below does not apply to you.
If you use the Service as a business, then to the fullest extent permitted by law we give no warranties beyond those stated above. In particular we do not warrant that the Service will meet your specific requirements, that it will be uninterrupted, secure or error-free, or that results obtained through it — including AI output — will be accurate, complete or reliable.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
Subject to that:
Nothing in these Terms limits liability for intentional breach or gross negligence, which cannot be excluded under §106(2) of the Estonian Law of Obligations Act, nor liability under Article 82 GDPR for damage caused by data protection breaches.
Subject to that:
We are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business or anticipated savings, loss of goodwill, or loss or corruption of data to the extent caused by your failure to keep your own backups.
Our total aggregate liability to you in any 12-month period, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid us for the Service in the 12 months before the event giving rise to the claim. Where you use the Service on a free Plan and have paid us nothing, our liability is limited to €500.
If you are a Consumer, this Section applies only to the extent permitted by consumer protection law. It does not affect your statutory remedies, your rights under Directive (EU) 2019/770 on digital content and services, or any liability that cannot be limited under §42(3) of the Law of Obligations Act.
Backups. Although we run backups, you are responsible for keeping your own copies of Customer Content that matters to you.
If you use the Service as a business, you will indemnify us against claims, damages, losses and reasonable legal costs arising from your Customer Content, your use of the Service in breach of these Terms, or your breach of applicable law. We will tell you promptly about any such claim, let you control the defence of it, and reasonably cooperate. This Section does not apply to Consumers.
By you. You can stop using the Service and delete your Account at any time in your settings. Deleting a Workspace schedules its Customer Content for deletion; it remains recoverable and exportable for 30 days, then is permanently deleted as described under "Effect" below. If you want it gone immediately, ask us at futuwise@futuwise.com and we will delete it without waiting out the 30 days.
By us. We may suspend or terminate your access if you materially breach these Terms and fail to fix it within 14 days of notice; if you fail to pay after the dunning period; if required by law; or if your use poses a security risk or immediate threat to the Service or other users, in which case we may act without prior notice.
Free plans. We may terminate a free Basic Workspace that has been inactive for more than 12 months, after giving at least 30 days' notice by email.
Effect. On termination your right to use the Service ends immediately. We keep Customer Content for 30 days so you can export it, then delete it, subject to backup cycles and any legal retention obligation.
Survival. These provisions survive termination: Section 2 (definitions), any fees accrued before termination under Section 5, Sections 6.1, 6.3 and 6.4, Section 7, Section 12, Section 13, Section 14, Section 17 and Section 18.
Discontinuing the Service. If we decide to shut the Service down, we will give at least 90 days' notice, refund the unused portion of any prepaid fees, and keep export functions working through the notice period.
We may update these Terms, but only for a valid reason: a change in the law or in a regulator's guidance; a change in how the Service works or what it includes; the introduction of new features; a change in our providers or costs; or to correct errors and improve clarity. We will not use this Section to change the core bargain — what you get and what you pay — outside the process in Section 5.5.
For material changes we will give at least 30 days' notice by email or in the Service, and the notice will say what is changing and why. Continuing to use the Service after the change takes effect means you accept the new Terms. If you do not accept them, cancel before they take effect and we will refund the unused portion of any prepaid fees.
Non-material changes — corrections, clarifications, changes required by law — may take effect immediately, and we will update the "Last updated" date.
These Terms are governed by the laws of the Republic of Estonia, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.
Business customers. Disputes are subject to the exclusive jurisdiction of Harju County Court (Harju Maakohus), Tallinn, Estonia.
Consumers. You may bring proceedings in the courts of Estonia or in the courts of your country of residence, and you benefit from the mandatory consumer protection rules of your country of residence. You may also refer a dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) at www.komisjon.ee, or to the equivalent alternative dispute resolution body in your own country. If you live in another EU country, the European Consumer Centre network can help you find it.
Before starting formal proceedings, please contact us at futuwise@futuwise.com — most issues are faster to resolve directly.
Entire agreement. These Terms, the Privacy Policy and the DPA are the whole agreement between us about the Service and replace any earlier understandings.
Severability. If any provision is found unenforceable, the rest stays in force and the unenforceable part is replaced by one that comes closest to its intent.
No waiver. If we do not enforce a right, we do not waive it.
Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in a merger, acquisition or sale of assets, on notice to you.
Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, excluding payment obligations.
Notices. We send notices to the email address on your Account. Send notices to us at futuwise@futuwise.com, or by post to the address in Section 1.
Language. These Terms are written in English. If we provide a translation and there is a conflict, the English version prevails, except where mandatory consumer law in your country requires otherwise.
Futuwise OÜ
Registry code: 16873687
Herne 8-2, Tallinn, 10135, Estonia
(Complete and return this form only if you are a Consumer and wish to withdraw from the contract. You may also simply email us a clear statement.)
To: Futuwise OÜ, Herne 8-2, Tallinn, 10135, Estonia — futuwise@futuwise.com
I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following service: